< Back to previous page

Customers want qualified bank managers

Published on 8 Feb 2010 under category: legal

Business owners want trained and qualified bank managers, according to new research.

A survey of 1,020 small business decision-makers in the UK by YouGov for Chartered Banker magazine found that 37 per cent would trust the advice of a chartered banker above that of a banker with any other recognised qualifications.

Over half (57 per cent) would prefer to work with a manager with a professionally qualified chartered banker.

The same percentage believe that a bank where all management have undergone the training exams will be "more likely to understand and service my business better".

The findings backed up a survey of customers last year who expressed the same concerns about other forms of training not being rigorous enough.

Simon Thompson, chief executive of the Chartered Institute of Bankers in Scotland said the results were an "…extraordinarily powerful endorsement of chartered bankers, particularly when we add it to the 37% of consumers who expressed an opinion who say that they would most trust a Chartered Banker to give them financial advice.

"It's a message we'll be driving home this year with banking leaders and regulators as we undertake our vital task of rebuilding trust and confidence in the banking profession."

If you require advice on Professional Negligence please call us on +44 (0)20 7831 0101 and ask for Peter Mellett.