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Call centres 'putting consumers at risk of fraud'

Published on 16 Oct 2009 under category: legal

A new study has suggested that call centres could be putting consumers at risk of fraud crimes.

In a poll by Veritape it was revealed that of the 133 call centre managers questioned, two-thirds did not know that recordings of customers giving their three-digit card security code must be deleted as soon as the transaction is completed.

This is in accordance with regulations from the Payment Card Industry to help prevent fraud crimes.

Meanwhile, it was found that 97 per cent of call centres featured in the study kept recordings of transactions.

Cameron Ross, managing director of Veritape, commented: "What we have is a global industry standard that is routinely ignored by call centres throughout the UK."

This comes shortly after James Webb, identity fraud expert and spokesperson for National Identity Fraud Prevention Week, said that consumers must be vigilant in order to safeguard themselves against becoming victims of identity fraud crimes.

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